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Course FAQs

Answers to the questions people ask most about booking, live sessions and recorded programmes.

Booking and paying

Who can book?

Anyone in the UK: every booking needs a UK billing address. The free taster is open to everyone, wherever you are.

How do I pay?

By card when you book, through a secure checkout. Your receipt comes by email straight away.

When does booking close?

Thirty minutes before a live session starts.

Live sessions

Are live sessions recorded?

No. Live sessions are never recorded, so they’re just for the people there. That keeps the group relaxed and private.

Do I need to have my camera on?

No. Many people practise with the camera off, lying comfortably in their Rest Nest.

What if I can’t make a session I’ve booked?

For single sessions and passes, let me know at least 24 hours before and you can choose a refund or a credit. Credits last six months and work on the same course.

What if I miss a week of a full course?

Full-course sessions can’t be cancelled one at a time. If you miss one, you’ll get 50% off that same week’s session in either of the next two courses.

Can I join a course after it has started?

Not as a full course, but you can book the remaining sessions one at a time.

What happens if Susan has to cancel?

I’ll email you to choose what you’d like instead. If you haven’t chosen within seven days, you’ll get your money back automatically.

Recorded programmes

How long can I use a recorded programme?

Six months from the day you join. Two new stages open each week, and you can revisit anything you’ve opened as often as you like. After that, you can renew for another six months at a lower price.

Do the recordings work offline?

No. Recordings play online on your phone, tablet, computer or TV, so you’ll need an internet connection.

Your health

I have a health condition. Can I join?

Often, yes. After you book there’s a short, optional form where you can tell me about your health, privately, so I can guide you safely.

Is this physiotherapy?

No. It’s gentle yoga. If you have a diagnosed condition, please check with your GP or physio first and tell me on the form after booking.